Mobile Integrated Solutions

Hello,

I have been using MobiLinc HD for a while on iOS and it has been a pretty solid product for me up until recently. My wife and I have linked iCloud accounts so that our purchases are shared between us in the "family" setup. I have MobiLinc on both my iPhone and iPad as well as both hers and it worked great for a long time. Recently my wife's MobiLinc has stopped working with all purchased plugins, so she cannot get access to the Security or Camera features.

When trying to access those features, it displays the purchase plugin screen and the Restore Purchases feature says it restored successfully, but nothing changes and it still does not work.

Has anything changed with the ability to share plugins lately?

Hi mbuonaccorsi,

If using the app via Family Sharing, Apple does not allow plug-ins to be shared...only the base app can be shared. Plug-ins must be purchased on the iTunes account that the iOS device is running.

When restoring Plug-ins, make sure to use the iTunes account that was used to purchase the plug-ins initially.

Wes

AdminWes wrote:Hi mbuonaccorsi,

If using the app via Family Sharing, Apple does not allow plug-ins to be shared...only the base app can be shared. Plug-ins must be purchased on the iTunes account that the iOS device is running.

When restoring Plug-ins, make sure to use the iTunes account that was used to purchase the plug-ins initially.

Wes

This worked from day one after Family Sharing was released... and then suddenly stopped a few months ago...

As far as we are aware this has always been Apple's policy, but if you feel differently, I'd encourage you to contact iTunes support.

Wes