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Stuck at "Select Isy" while adding Alexa Skill

PostPosted: Mon Dec 30, 2019 11:54 am
by Newtonite
After Alexa succesfully logged on to my Mobilinc account, the page is stuck at "Select ISY" webpage, with the Mobilinc logo at the top.

How do I troubleshoot this?

Re: Stuck at "Select Isy" while adding Alexa Skill

PostPosted: Tue Dec 31, 2019 2:34 pm
by AdminWes
Send us a support email with your ISY's UUID to: support@mobilinc.com so we can investigate and offer specific advice.

Wes

Re: Stuck at "Select Isy" while adding Alexa Skill

PostPosted: Wed Jan 01, 2020 3:58 pm
by Newtonite
AdminWes wrote:Send us a support email with your ISY's UUID to: support@mobilinc.com so we can investigate and offer specific advice.

Wes


I will. But a quick question: is Alexa integration offered during the 14-day free trial? I’m still on trial.

Re: Stuck at "Select Isy" while adding Alexa Skill

PostPosted: Thu Jan 02, 2020 11:11 am
by AdminWes
Yes!